France and Monaco
Luxury Brand
60 Store Managers, 40 Boutiques
The client needed to improve the management skills of the store managers and department managers of its network of boutiques
· To implement its customised method of management designed to serve a better sales efficiency
· To improve the Store Managers’ and Department Managers’ leadership skill
· Enable them to design operational teams with more complementary skillsets
· Enable them to rally the staff around the new KPIs policy led by the company
· Enable them to communicate the management vision of the company
We proposed a customised training programme solution that leveraged the knowledge of the existing teams
· We provided TTI Success Insights® assessments and debriefings to map behavioural profiles of the managers and their teams’ members
· We provided TTI Success Insights® workshops with the Store Managers and Department Managers to train them to better manage their teams by leveraging their own and their team’s behaviours and motivators
· We provided workshops on management technics (feedback management, assertiveness, coaching etc.)
· We provided workshops to design the coming 6-month management roadmap
The solution provided increased management efficiency and the deployment of the new customised selling ceremony designed by the client to serve
· The management know-how based on perception turned into technical management with a dedicated toolbox
· The Managers turned into leadership managers focused on communication and situational intelligence
· The customer experience increased through the deployment of the selling ceremony
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