Connection. Emotion. Conversion.

Transforming retail and brand experiences so your business can connect with the world.

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Who are you?

A training

… wanting to transform retail teams by strengthening storytelling and emotional selling.

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An international
retail player…

… wanting to get insights, a market overview and best practices from Europe and Asia so you can generate creative ideas and solutions.

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A European

… looking to adapt your sales pitch and client approach for Asian markets.

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A retail excellence manager…

… wanting to improve your brand’s omnichannel shopping experience.

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Bienvenue Services
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Through on-point brand strategies, effective team education, and memorable online and offline retail experiences, Bienvenue Factory can help you:

Transfer knowledge and resources to your teams in Asia.

Effectively transfer knowledge and resources from Western brands to your Asian teams so you can improve business performance.


Get clarity on your assets in Asia.

Get clarity on your assets in Asia so you can accelerate the expansion process and successfully build a brand presence in significantly less time.

Foster your human capital and develop people.

Foster your human capital in Asia or in Europe, developing individuals so you can create high performing regional sales teams.

Deliver on-point training programmes.

Do a thorough needs analysis on your brand, identify learning gaps, and deliver on-point training programmes.

Create emotion and memorable retail experiences.

Create emotion and a sense of connection so you can deliver memorable retail experiences and build long-lasting customer relationships.

Who we are.

No matter what your challenge, Bienvenue Factory can help you build connection, create emotion and generate conversions whether that’s with your sales team or your customers.

At Bienvenue Factory, we mix Western background with Asian mindset, online with offline expertise, and retail strategy with learning and customer experience.

Applying this power-packed combination, we excel at delivering omnichannel brand strategies, customer experiences and training programmes that will transform how your business connects with the world.

Each of our solutions is tailor-made, customised to suit the personality of your brand and the needs of your business.

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Who We Are

Headquartered in Singapore, we have a unique understanding of both Asia and Europe, and we’re perfectly positioned to leverage our know-how. Here’s our expertise in numbers.


  • Australia
  • China
  • Indonesia
  • Malaysia
  • Singapore
  • South Korea
  • Thailand
  • New Zealand


  • Beauty & Cosmetics
  • Luxury Automotive
  • Niche Fragrances
  • Real Estate
  • Retail Design & Architecture
  • SPA & Wellness
  • Travel Retail
  • Watches & High Jewellery

people supported

Across Retail Teams, HR and L&D services, Marketing and Digital Services, VM, design and architecture departments and agencies, Board Members, and Brand Directors.


Get In Touch.

We welcome connection. Please don’t hesitate to get in touch.


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