Connection. Emotion. Conversion.
Transforming retail and brand experiences so your business can connect with the world.
Who are you?
A training
department…
… wanting to transform retail teams by strengthening storytelling and emotional selling.
Learn More Contact UsAn international
retail player…
… wanting to get insights, a market overview and best practices from Europe and Asia so you can generate creative ideas and solutions.
Learn More Contact UsA European
brand…
A retail excellence manager…
Services.
Bespoke Retail Tours
& Learning Expeditions.
Discover retail and hospitality in Asia and the Middle East, draw inspiration from best practices, and open new perspectives for your brand.
Targeted
Training Programmes.
Close skill gaps and empower your regional teams with tailored, high-impact training programmes.
Inspiring Conferences.
90-minute sessions that spark creativity and give teams the momentum to take action, in French or English.
Selling Ceremony & Client Experience.
Design a distinctive client experience and sales journey fully aligned with your brand DNA and today’s customer expectations.
Mystery Shopping
& Benchmark.
Evaluate your practices, and those of your competitor, to strengthen your positioning in key markets sucha Asia and the Middle East.
Who we are.
No matter what your challenge, Bienvenue Factory can help you build connection, create emotion and generate conversions whether that’s with your sales team or your customers.
At Bienvenue Factory, we blend a Western background with the mindsets of Asia and the Middle East, combine online and offline expertise, and unite retail strategy with learning and customer experience.
With this power-packed combination, we deliver omnichannel brand strategies, customer experiences, and training programmes that transform how your business connects with the world.
Each solution is tailor-made, customised to reflect your brand’s personality and meet your business needs.
Based in Singapore, we understand Asia, the Middle East, and Europe like no one else, and we’re perfectly positioned to leverage our know-how.
Here’s our expertise in numbers.
8
Geographies
- Singapore
- South-East Asia
- Greater China
- South Korea
- Japan
- Australia
- New Zealand
- Dubai and UAE
8
Sectors
- Watches & High Jewellery
- Luxury
- Fine Foods, Wine and Spirits
- Beauty & Cosmetics
- Niche Perfumes
- Luxury Automotive
- SPA & Wellness
- Travel Retail
1,000+
people supported
Across Retail Teams, HR and L&D services, Marketing and Digital Services, VM, design and architecture departments and agencies, Board Members, and Brand Directors.
Clients.
Get In Touch.
We welcome connection. Please don’t hesitate to get in touch.