Bienvenue Agency

WHY RETAIL? BECAUSE WE LOVE IT!

Customer experience is the key of the future of retail

The major challenge for brands will be to offer a single retail experience to consumers in a one-channel relationship.

Retail teams must cultivate their spirit of initiative, get an insightful mindset and learn how to manage omnichannel sales.


OPTIMIZE YOUR BUSINESS WITH US TODAY!

96% of unhappy customers don't complain, however 91% of them will simply leave and never come back

RETAIL EXPERIENCE

Bienvenue Factory Chloé Cortinovis Singapore Asia retail tours skill development retail experience

We offer real "out of the box" retail experiences to immerse your teams in a customer's life and challenge their vision and their best practices.

WE ARE CUSTOMER CENTRIC

Retail tours, customer experience, retail trends

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SKILL DEVELOPMENT

Bienvenue Factory Chloé Cortinovis Singapore Asia retail tours skill development retail experience

We design operational training. 

We build with you digital platforms and retail academies within an agile and customized learning ecosystem. 

WE ARE LEARNER CENTRIC

Training design, retail academy, digital learning

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DIGITAL TRAINING

Bienvenue Factory Chloé Cortinovis Singapore Asia retail tours skill development retail experience

We give you the keys to decrypt, master the habits and practices, and navigate in a digitized world. 

Bye bye Big Data, hello Smart Data!

WE ARE EMPLOYEE CENTRIC


Reverse mentoring, digital day

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ABOUT US

CHLOE CORTINOVIS

Chloé CORTINOVIS, co-founder & Managing Director - Bienvenue Agency

Co-founder & Managing Director

16 years' experience in the creative industry sector with a strong background in business, strategy, training, retail experience and skill development. 

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ADELINE ÇABALE

Adeline ÇABALE, co-founder - Bienvenue Agency

Co-founder

13 years' experience in retail strategy, retail experience, visual merchandising and customer experience. Omnichannel expert.

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JEAN-NOËL CHAINTREUIL

Home Jean-Noël CHAINTREUIL, co-founder - Bienvenue Agency

Co-founder

15 years' experience in change management, HR innovation and entrepreneurship. 

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OUR ECOSYSTEM

RETAIL EXPERTS

We are global shoppers 

as our customers

So we work with international retail experts who are curious, have a multicultural background and like innovation and agility.

TECHNOLOGY PARTNERS

Focus on UX!

Mobile solutions, training 

platform, serious game: our partners are based in Asia and Europe and share our conviction: the ease of use guarantees the performance. 


STARTUPS & INNOVATIVE COMPANIES

We love inspiring and successful people

Our portfolio of startups & innovative companies share with you their vision, their feedbacks and their methodologies.

GET IN TOUCH

Send us an email!

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OUR OFFICE @JustCo

UIC Building, No. 5 Shenton Way, Singapore, Central Singapore 06, Singapore

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